Choose the paperless billing option now.
Electronic
billing is an integral part of your combination deal.
For the first two billing periods
after concluding the contract, paper bills are free of charge. Afterwards we will charge CHF 1.50 per
paper bill.
What kind of paperless billing is available?
The following three types of paperless billing are provided:
- Billing via e-mail (particularly suited to e-banking)
- Paynet (billing via the e-banking portal of the participating banks)
- Yellowbill (billing via the e-banking
portal of PostFinance)
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How
can I switch to paperless billing?Billing via e-mailFor
e-mail billing, please go to the Online
Customer Services and register there with
your personal login data. Change the billing method to "e-mail" under invoice/invoice
settings
You can see exactly how it works
here.
Paperless
billing via Paynet (bank)You can directly activate paperless billing via Paynet
(bank) using the appropriate e-banking portal at your bank. Your bank then informs us directly.
You
can find all the details on this at
www.cablecom.ch/e-bill.
Paperless
billing via Yellowbill (PostFinance)You can directly activate paperless billing
via Yellowbill (PostFinance) using the appropriate PostFinance e-banking portal. PostFinance then informs
us of this directly.
You can find all the details on this at
www.cablecom.ch/e-bill.
FAQs
- Why
is paperless billing a fixed part of the combination deals?
Paperless billing is
a condition of the new combination deals, which provide a long-term cost saving for customers. The
cost saving on sending invoices is already calculated into these prices.
We recommend
that you choose paperless billing.
- When
can I opt for paperless billing?
Because you cannot immediately apply for paperless
billing when you place an order, the first two paper invoices are sent free-of-charge.
You
can opt for free electronic invoice delivery at any time once you have your personal login data (customer
number, MAC address of your modem or Smartcard ID for your mediabox).
- Why
can’t I apply for paperless billing as soon as I order the product?
To register
for paperless billing, you need your personal login data (customer number, the MAC address of your modem
or the Smartcard ID for your mediabox).
Billing via Paynet or Yellowbill must be applied
for at the appropriate bank or at PostFinance. Cablecom is then informed of this by the relevant institution.
The
e-mail address has to be validated for billing via e-mail. This is only possible after the appropriate
subscription has been activated.
- What
can I do if I want a paper bill?
You don’t need to do anything if you have a combination
deal and want a paper bill. Your paper bill will be sent to you at a cost of CHF 1.50 per month for
as long as you choose not to switch to paperless billing
The following applies to customers
without a combination deal: You receive a monthly paper invoice free of charge provided that the invoice
amount is more than CHF 50.—. You will definitely receive an invoice after a maximum of four
months.
- What does
“paperless billing” actually mean?
Paperless billing is a cablecom initiative to
reduce the monthly deluge of paper. It is also required by a majority of customers who already pay their
invoices by e-banking now and no longer need paper billing.
