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A single bill for your cablecom services
- How is the bill organised?
Your bill consists of three parts:
In the first part you will find on overview of all costs divided into the separate items: “Subscription
costs”, “Usage fees”, “One-off charges” and "Reductions”. If you have a bill from the previous
month that has not yet been paid or your payment has crossed in the post with the bill, you will also
find the “balance from the previous month” on the first page of the bill.
The second part consists of a cost overview divided into products.
In the third part we list the individual calls and films that have been ordered.
You will also find a detailed explanation of the bill on the internet: Have
your bill explained
(PDF)
- On my bill there is something about an “Amount payable
from the previous month”. What does this mean?
If there is still an amount from the previous month that has not been paid at the time
of billing, you will find this listed separately on the first page (highlighted in orange). You can
infer from the first page
up to what date your payment entries were taken into account. If your payment crossed our bill in the
post, you can precede as follows: Deduct the amount you have already paid from the total sum of this
bill. Pay the remainder using the empty paying-in slip.
- What do I need to do if I have already paid the previous
bill, but the payment has not been taken into consideration?
You only need to pay the bill amount for the current month. You should use the empty
payment slip and enter the amount listed under “Bill amount,
current month” (highlighted in green). By the way, the empty payment slip can be found on the last page of the bill.
- What do I need to do if I have paid the bill from the
previous month twice?
You do not need to do anything. Any such excess payments will of course be listed on
your next bill as a credit.
- What do I need to do if I have not yet paid the previous
bill?
You need to pay the entire amount displayed on the bill. This comprises
the outstanding amount from the previous month, “Bill from the previous month” (highlighted in orange)
as well as the amount from the current month, “Bill amount, current
month”(highlighted in green). You can use the pre-printed payment slip (amount already entered) to make
your payment.
Graphic example bill:
- Why is the payment due date on my invoice in the middle
of the month instead of the end of the month?
Cablecom staggers its invoice dispatching in four batches. The invoice amount can be due during the
month instead of at the end of the month, depending on the batch it is issued in. When you receive your
invoice also depends on when it is issued.
- Will the reminder be attached to the invoice?
Yes,
the reminder is part of the invoice. On your actual invoice you can see if an amount of the previous
month is still open. The amount from the previous month and the amount on your
current invoice make up the total on your payment slip. If there is no payment for the previous
month's invoice despite this payment reminder, we enclose an official reminder with the following invoice.
- I have not received a bill this month. I thought I
always received a monthly bill?
We only send bills for amounts greater than CHF 50.- If your billing amount is less
than this, you will receive your next bill when you go over this amount - after four months at the latest.
- Why do I receive a bill with one pre-printed and one
empty paying-in slip?
Your payment has crossed in the post with this bill:
Deduct the amount you have already paid from the total sum of this bill. Pay the remainder using the
empty paying-in slip
Pay the total amount with the pre-printed paying-in slip:
Use the pre-printed paying-in slip as usual to pay the total sum of this bill.
- I have received my first cablecom invoice. What prices
and costs does it contain?
In general, each invoice will contain the subscription prices for the current
month as well as the usage charges for the previous month (e.g. for telephone calls). In addition, your
first invoice will contain the subscription prices of the month or part of the month in which your service
was activated.
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