Moving made simple and straightforward
Please let us as early as possible, but at least one month in advance, that you
are moving to ensure that you will be able to use our services as soon as you move in.
When
planning your move we recommend you first check the standard of the cable system at your new address…
Here
you can see which services will be available to you to you at your new address
Tell
us you are moving online – the quickest way of doing it
Step
by step
- Have your login details
ready (Mac adress/customer number)
- Register
with Online Customer Services
- Notify us of your new address.
- We
will tell you immediately
if your products are available at your new address
- Enter your moving date, your contact
telephone number and your email address
- Please check your details
- We
will confirm your move in writing within a few days
Facts
worth knowing
- You will keep your phone
number, even if you move to a region with a different area code
- Further information
on the subject of «Keeping or changing your telephone number when moving» can be found here
- You
Internet settings will remain the same even if your telephone number should change
- If
your contact telephone number or your email address changes, you can notify us here
